Which methods of payment can I use?
We accept Visa, MasterCard, American Express, Discover and Paypal. We do not accept checks or money orders at this time.
What can I do if I want to change an order that was already made?
If you placed an order and would like to make any changes, you can e-mail us at HELLO@KHROMATO.com. If your order has not been shipped out of our warehouse yet, we can do our very best to make that change for you. However, if your order has been shipped already, we cannot make any changes immediately.
Why do you charge a sales tax for California residents?
We charge a sales tax to California residents because our office and warehouse is physically located in California.
Once I make a purchase, when do you ship the order?
We typically send out orders within 2 business days of your purchase date. You will receive an e-mail notification as soon as your order has been shipped out of our warehouse.
What happens if an item is out of stock but I'd like to purchase it?
If an item is out of stock and you would like to purchase the item, please e-mail us at HELLO@KHROMATO.COM and we can try our very best to re-stock that item for you. We cannot make any guarantees, but we will try to get that item to you.